Troubleshooting

The most common blockers: verification, login, clients not showing, videos, and your account.

6 articles

The verification email isn't arriving

Check spam, confirm the address, and use resend (with a 30-second wait).

Unverified email, a password with spaces, or an unactivated account: the typical causes.

Until they accept, the client stays in Invitations, not in your list.

Check the connection, size, and format; if it gets stuck, delete it and upload it again.

Log out from Settings → Account. Deleting the account is permanent and requires confirmation.

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