The verification email isn't arriving
Check spam, confirm the address, and use resend (with a 30-second wait).
The verification email isn't arriving
If the email doesn't arrive after you register, the first thing to do is check the spam or junk folder: sometimes the filter sends it there.
On the verification screen there's a button to resend it. You can use it once every 30 seconds, so you'll see a countdown while you wait.
If you've tried everything and it still doesn't arrive, the most likely cause is a typo in the address. Sign out, go back to registration, and try with the correct email. If it still doesn't show up, write to support.
Updated 14 June 2026
In this section
I can't log inUnverified email, a password with spaces, or an unactivated account: the typical causes.I invited a client and they don't show upUntil they accept, the client stays in Invitations, not in your list.An exercise video won't uploadCheck the connection, size, and format; if it gets stuck, delete it and upload it again.Log out or delete your accountLog out from Settings → Account. Deleting the account is permanent and requires confirmation.Talk to supportIf something isn't solved by these articles, write to us on WhatsApp.Back to the sectionSee the whole help centre
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