Talk to support
If something isn't solved by these articles, write to us on WhatsApp.
Talk to support
If you didn't find the answer here, we're here to help. The fastest way is on WhatsApp, at +1 (206) 238-2302.
Tell us what's happening in as much detail as possible (what you were trying to do, on which screen, and what you saw). The clearer it is, the faster we resolve it.
You can also write to us by email at support@kaizer.app.
Updated 14 June 2026
In this section
The verification email isn't arrivingCheck spam, confirm the address, and use resend (with a 30-second wait).I can't log inUnverified email, a password with spaces, or an unactivated account: the typical causes.I invited a client and they don't show upUntil they accept, the client stays in Invitations, not in your list.An exercise video won't uploadCheck the connection, size, and format; if it gets stuck, delete it and upload it again.Log out or delete your accountLog out from Settings → Account. Deleting the account is permanent and requires confirmation.Back to the sectionSee the whole help centre
Still stuck?
Message us on WhatsApp and we answer. If it turns out to be a product problem, it reaches the person who can fix it.
