I can't log in
Unverified email, a password with spaces, or an unactivated account: the typical causes.
I can't log in
If you enter your credentials correctly but can't get in, check two things. First, that your email is verified: if you see the verification screen, your login is fine but you're missing that step (see Verify your email).
Second, that the password has no spaces at the start or end, a common mistake when copying and pasting.
If you forgot it, use Recover password from the login screen: you'll receive a link in your email to reset it. If you still can't get in, write to support.
Updated 14 June 2026
In this section
The verification email isn't arrivingCheck spam, confirm the address, and use resend (with a 30-second wait).I invited a client and they don't show upUntil they accept, the client stays in Invitations, not in your list.An exercise video won't uploadCheck the connection, size, and format; if it gets stuck, delete it and upload it again.Log out or delete your accountLog out from Settings → Account. Deleting the account is permanent and requires confirmation.Talk to supportIf something isn't solved by these articles, write to us on WhatsApp.Back to the sectionSee the whole help centre
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