I invited a client and they don't show up
Until they accept, the client stays in Invitations, not in your list.
I invited a client and they don't show up
When you invite someone (by link or manual signup), they don't appear in your Clients list until they finish accepting. In the meantime they live in Invitations as pending.
From there you can copy the link again and resend it. When the client downloads the app, creates their account, and confirms the association, they move to your list on their own.
If a lot of time has passed, resend the link or ask whether they managed to install the app. The link doesn't expire, so you can send it as many times as needed.
Updated 14 June 2026
In this section
The verification email isn't arrivingCheck spam, confirm the address, and use resend (with a 30-second wait).I can't log inUnverified email, a password with spaces, or an unactivated account: the typical causes.An exercise video won't uploadCheck the connection, size, and format; if it gets stuck, delete it and upload it again.Log out or delete your accountLog out from Settings → Account. Deleting the account is permanent and requires confirmation.Talk to supportIf something isn't solved by these articles, write to us on WhatsApp.Back to the sectionSee the whole help centre
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